Troubleshooting Guide. 

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Unusual Buffering or Freezing 

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If a certain content is buffering or freezing, contact us on chat for an immediate resolution. 

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If ALL Contents are buffering/freezing please use a VPN as a resolution to any buffering/freezing that you may experience.  

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App Crashing or General Troubleshoot 

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When experiencing issues please start by following the below troubleshooting steps.  

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Channel not Available Error 

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Just Unplug the device from power and plug back in. 

This is an Error simply Occurred because of Token Expire of your device. Our streams are tokenized for a certain time, best if you do not keep the app or device Switched on after using, or just reboot once and start fresh when you are planning to watch TV.   

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No Audio/Video or Audio/Video Sync Issue 

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If a certain content represent without Audio or Video you can let us know on chat and we'll try to resolve immediately. 

If you see that all of the channel are audio/video out of sync or No Audio/Video, that indicates the device is not working for the service, resetting, rebooting might fix the issue.